Complaints and returns
Right of withdrawal

LE MANZANE grants the right of withdrawal, established by law in favor of the Consumer Customer (pursuant to Art. 52 and following of the Consumer Code), also to the Professional Customer, without having to provide any justifications.
The aforementioned withdrawal shall be exercised within 14 days from the delivery of the product and is subject to the exclusions referred to in Art. 59 of the same Code, as discussed below.

The Customer can exercise the right of withdrawal by providing a notification of withdrawal to be sent by registered letter with return receipt to: Customer Service - LE MANZANE, S. Pietro di Feletto (TV) - Via Maset, 47/B, or by sending a certified email (via the Customer's certified email address) to
To facilitate the Customer, LE MANZANE provides the following form which can be used for the notification of withdrawal.

[Customer Service - LE MANZANE SRL, S. Pietro di Feletto (TV) - Via Maset, 47/B, or via the Customer's certified email address to The undersigned [first and last name], resident in [address], hereby notifies the withdrawal from the sales contract of the following products ... [product code] referred to in order No. ... dated ..., which had been received on ... . Date and Signature.]

As a result of exercising the right of withdrawal, the sales contract is terminated.
The Customer, at his own care and expense, shall then return the product to LE MANZANE, at the headquarters in S. Pietro di Feletto (TV) - Via Maset, 47/B, within fourteen days from the date of notification of withdrawal. The product is considered officially returned when it is delivered to the post office or to the designated carrier.

The product must be returned intact, in its original packaging and still provided with the product tag with the disposable seal. Failing that, the return of the product shall not be accepted and the withdrawal shall have no effect.

LE MANZANE shall refund the Customer for the amount paid to purchase the product, including the shipping charges. The amount shall be refunded using the same payment method originally chosen by the Customer for the transaction, unless otherwise requested by the Customer and provided that the latter does not have to incur any expenses as a consequence of the refund.
If the consignee of the products indicated in the Order Form is not the same person who made the payment of the amounts due for the purchase, the refund of the amounts resulting from the withdrawal shall be made by the Seller to the person who made the payment.
LE MANZANE, pursuant to and for the purposes of Art. 56 of the Consumer Code, reserves the right to withhold the refund until the product has been delivered or until the Customer has proven that he/she has actually returned it, depending on which situation occurs first.

The right of withdrawal does not apply to customized products, nor to sealed products that have been unsealed/opened after delivery (as they are not suitable for return for hygienic reasons), nor to damaged products;

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