1.1 The purpose of these General Conditions of online sale (hereinafter referred to as GCS) is to regulate the Contract of online sale (hereinafter referred to as the Contract) for the sale of wines and spirits (hereinafter referred to as the products) by the company SOCIETÀ AGRICOLA LE MANZANE S.S. (hereinafter referred to as LE MANZANE. Company information: VAT number and tax code IT 04894240268, REA number TV-407797, registered office in 31020 S. Pietro di Feletto (TV) - Via Maset, 47/B, certified email address firstname.lastname@example.org, standard email address email@example.com, share capital i.v. € 50,000), through the company’s website www.lemanzane.com (hereinafter referred to as the website), to the users of the website (hereinafter referred to as the Customers) residing in Italy.
Jointly, LE MANZANE and its Customers shall be referred to as the parties.
LE MANZANE delivers its products exclusively within the territory of the Italian Republic, except in the municipalities of Livigno and Campione d’Italia, nor in the (Italian side of) Lake Lugano.
In order to facilitate the purchases of its products by Customers residing within the European Union but not in Italy, as well as to guarantee the best delivery conditions for products destined for non-Italian territories as specified above, LE MANZANE invites Users to contact the dedicated Customer Service.
ontact details can be found in the Contact Section of this website.
These GCS regulate the supply of services or the sale of products exclusively by LE MANZANE and do not apply in any way to any other third party who may appear on the website through links, banners or other hypertext links. LE MANZANE is not responsible for any connections between website users and third parties. These GCS nullify and replace any written or oral agreement, understanding, negotiation previously established between the parties.
If LE MANZANE modifies these GCS, the parties shall comply with the GCS issued at the time the order is submitted by the Customer, except in the case where such changes are imposed by law or by a Government Authority. In this case the changes shall be considered applicable to orders already submitted and to contracts already finalized, but not yet executed. The forwarding of a purchase order is subject to the acceptance by the Customer of these GCS.
The Customer is therefore invited to carefully examine the GCS before submitting the purchase order.
By submitting a purchase order, the Customer wholly and unconditionally accepts these GCS, which are specifically issued and made accessible so that the Customer can duplicate and/or store them.
1.2 The product offers are effective as long as they are published online.
The product features are described within each product sheet, as well as in the labeling of the product itself.
Products, by their very substance, have no expiry date. However, to guarantee Customers the highest quality of the purchased product, the product sheets may indicate a deadline – starting from the date of bottling – within which consumption is recommended.
When delivered, all products are safely cased, wrapped in the original packaging and provided with the label displaying the relevant information, as required by law.
n particular, considering that the various browsing softwares and/or display screens used by Customers may have different color rendering capabilities, LE MANZANE SRL is unable to guarantee a perfect visual representation of its products on the website and therefore cannot be held responsible for the inaccuracy of the published images, which are therefore to be considered approximate.
1.3 Purchases on the website are allowed only to adult users. In submitting a purchase order, the Customer therefore acknowledges and guarantees that he/she is at least 18 years old, as well as that he/she has the legal right to enter into a valid and effective purchase contract.
1.4 Before submitting the purchase order, the Customer must indicate whether the purchase is made as a Consumer or as a Professional.
For the purposes of these GCS, a Consumer Customer (hereinafter referred to as Consumer) is a natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity that he/she carries out, pursuant to Legislative Decree no.206 / 2005 (hereinafter referred to as the Consumer Code), Art. 3 paragraph I letter a). For the Consumer, reference is made in particular to the provisions of the aforementioned Consumer Code - Part III - Title III - Chapters I and II.
A Professional Customer (hereinafter referred to as Professional) is a natural or legal person who acts in the exercise of his/her entrepreneurial, commercial, craft or professional activity, or an intermediary thereof, pursuant to the Consumer Code, Art. 3 paragraph I letter c);
2.1 The price of a product, expressed in Euros and inclusive of VAT at the legal rate, is contextually shown on the website at the time the purchase order is submitted by the Customer.
Any available offers are valid for a period explicitly indicated on the website.
The price of a product does not include the shipping charges nor any customization costs charged to the Customer, which are discussed further below and detailed in the purchase order.
2.2 If, due to unforeseeable circumstances or technical failures beyond the control of LE MANZANE, the price shown on the website should be visibly lower than that actually applied to the product for sale, LE MANZANE, once the purchase order has been received, shall promptly contact the Customer, who can choose whether to pay the price difference and confirm the delivery of the product or to require the immediate cancellation of the order, with contextual return of the price and the shipping charges already paid;
3.1 All products are to be delivered by specialized carriers and operators, appointed by LE MANZANE, who shall guarantee the integrity and good conditions of the delivered products. Products can otherwise be delivered at LE MANZANE’s headquarters, in S. Pietro di Feletto (TV) - Via Maset, 47 / B, thus allowing the Customer to come into personal contact with the Territory where our Passion was born and still keeps growing.
3.2 In the case of delivery by carrier, the shipping is charged to the Customer. Shipping is free of charge for orders over 99,00 €.
The Customer shall refer to the Shipping page to determine the shipping charges for the purchases made. The shipping charges applied are contextually shown on the website at the time the purchase order is submitted by the Customer.
It is the Customer's duty to provide all the information necessary for the implementation of the delivery, as well as to verify the correctness of the information reported in the purchase order.
3.3 Alcoholic products shall not be delivered to minors under the age of 18. To this end, an identification card may be required to verify the age of the Customer.
4.1 If expressly requested by the Customer, the parties may agree on a customization of the product packaging (e.g., when using the product as a special gift). For the implementation of this service, which is fully charged to the Customer, the latter shall contact the Customer Service before submitting the purchase order.
4.2 Any promotions reserved for Customers shall be published on the website.
5.1 The availability of the products for sale on the website is limited, both in terms of quantity and in terms of time.
5.2 The Customer shall submit the purchase order online through the website, following the step-by-step instructions that he/she will receive throughout the various stages of the purchase.
If the website does not show any error messages throughout the purchase procedure, the latter can be considered successfully completed. Customers, please note: any errors occurring in the “billing address” and “delivery address” fields are not detected by the system. Customers shall therefore verify the correctness of all the information provided before submitting the purchase order.
6.1 The Customer is required to pay the price of the product plus any shipping and customization charges online, at the time the order is sent.
In the event that LE MANZANE does not successfully receive a payment, LE MANZANE reserves the right to cancel the order.
6.2 Payment can be made by Credit Card and via PayPal.
The payment data will be processed through a secure server-to-server connection using the SSL (Secure Sockets Layer) Protocol. When finalizing the payment, the Customer shall confirm that he/she is authorized to use the payment method indicated in the order. If the Customer pays by credit card, LE MANZANE reserves the right to request – within 24 hours – the sending of a copy of the Customer’s identification document proving the actual ownership of the credit card used. If the Customer fails to do so, LE MANZANE is entitled to refuse the payment and cancel the order;
7.1 This sales Contract shall be considered finalized between LE MANZANE and the Customer when LE MANZANE successfully receives the purchase order submitted by the Customer and, contextually, the payment of the price – plus any shipping and customization charges.
After delivery of the Products to the Customer, the latter assumes all risks relating to the Products.
7.2 LE MANZANE shall acknowledge receipt of the purchase order by emailing an order confirmation to the email address provided by the Customer. In this email LE MANZANE reports the following: the products included in the order, the prices, the shipping and customization charges, the payment method chosen, the delivery address, the order number, the estimated delivery date, the procedures for exercising the right of withdrawal as well as the designated assistance service.
LE MANZANE invites its Customers to check with the utmost attention and care the correctness of the data reported in the order confirmation and to notify (within the next day) LE MANZANE of any necessary data changes.
7.3 The Customer can check the progress of the order both on his/her personal area of the website (registration is required) or by contacting the Customer Service.
7.4 Occasionally, the products for sale on the website may not be available.
If the products purchased by the Customer are not – in whole or in part – available, LE MANZANE shall promptly notify the Customer accordingly.
In this case, the part of the order relating to the unavailable product shall be considered canceled, with contextual termination of the sales contract. The price of the product plus any shipping and customization charges incurred by the Customer shall be refunded pro rata within 30 days from the day following the forwarding of the order. The refund amount shall be notified by email and credited to the same payment method chosen for the purchase.
7.5 In addition to the cases already expressly provided for in these GCS, LE MANZANE reserves the right to cancel the order also (by way of example) in the event of violation by the Customer of the legal provisions relating to the purchase of alcohol by Consumers or if the identification data provided by the Customer is proven false.
After the finalization of the sales contract, unless the order is canceled by LE MANZANE for the foreseen cases, LE MANZANE - if expressly requested in the purchase order - shall issue the related invoice based on the information provided by the Customer in the purchase order.
A cc (carbon copy) of the invoice shall then be emailed to the Customer, to the email address provided by the latter when formulating the order or when registering on the website.
9.1 Unless the order is canceled for the foreseen cases, the product is to be delivered by specialized carriers and operators, appointed by LE MANZANE, who shall guarantee the integrity and good conditions of the delivered product. The product is to be delivered on the (approximate) date reported in the order confirmation and in any case within 30 days following the receipt by LE MANZANE of the purchase order, except in special cases expressly discussed.
Upon delivery of the products to the carrier, a confirmation of the shipment shall be emailed to the Customer.
The delivery status can be monitored by the Customer through an internet page that the designated carrier shall provide to the Customer by email.
9.2 The products shall be delivered to the address indicated by the Customer in the purchase order. Delivery is only made on the street level.
LE MANZANE is not responsible for errors in delivery due to inaccuracies or omissions in the formulation of the purchase order by the Customer. Post office boxes are not considered valid addresses for delivery.
Deliveries shall be made from Monday to Friday (if working days) during normal business hours and according to a specific schedule indicated by the carrier.
9.3 Upon delivery, the Customer shall check the following: the number of boxes delivered must correspond to what is indicated in the delivery note; the packaging (including the sealing materials/parts) must be intact, undamaged and unaltered; there must be no liquid leaking from the box.
If any of these checks are unsuccessful, the Customer shall write his remarks, detailed and dated, on the delivery note.
These remarks shall be confirmed by the Customer to LE MANZANE via a registered letter with return receipt addressed to: Customer Service - LE MANZANE, S. Pietro di Feletto (TV) - Via Maset, 47/B, or by certified email to: firstname.lastname@example.org, within 3 working days following the delivery of the products.
If he/she fails to do so, the Customer shall not be entitled to claim against LE MANZANE.
9.4 The delivery note issued by the carrier, dated and signed by the Customer upon delivery of the product, shall represent valid proof of delivery.
9.5 If the consignee is absent at the time of delivery, the carrier shall leave a notice at the delivery address indicated by the Customer. If the consignee is also absent on the second delivery attempt, the products shall then be collected by the Customer following the address and instructions indicated by the carrier in his/her second delivery notice.
If the Customer fails to collect the products within the deadline and at the address indicated in the second notice, the products shall be returned to LE MANZANE who reserves the right to terminate the sales contract and refund the Customer the price of the products, although the shipping and storage charges shall not be refunded;
10.1 Unless the order is canceled for the foreseen cases, LE MANZANE shall email the Customer to inform him/her that the products are available for collection at the company’s headquarters in S. Pietro di Feletto (TV) - Via Maset, 47/B.
10.2 Upon receipt of the email, the Customer can proceed to book a visit to LE MANZANE’s headquarters and winery, to be scheduled on the same day of collection of the products.
10.3 The Customer can collect the purchased products only after filling out the "delivery receipt" at the company’s headquarters. The Customer shall necessarily indicate the order code (contained in the confirmation email sent by LE MANZANE), as well as the first name, last name and ID number of the person who collects the products.
If this information is not provided, the products shall not be delivered to the Customer.
The products shall remain available for collection by the Customer at the headquarters for 10 (ten) working days from the sending of the email. After this period, the products shall be collected by LE MANZANE, which shall refund the Customer for the amounts already paid, net of the costs of returning and storing the products.
The termination of the contract and the amount to be refunded shall be notified by LE MANZANE to the email address provided by the Customer. The refund shall be made using the same payment method originally chosen by the Customer for the purchase.
11.1 LE MANZANE grants the right of withdrawal, established by law in favor of the Consumer Customer (pursuant to Art. 52 and following of the Consumer Code), also to the Professional Customer, without having to provide any justifications.
The aforementioned withdrawal shall be exercised within 14 days from the delivery of the product and is subject to the exclusions referred to in Art. 59 of the same Code, as discussed below.
11.2 The Customer can exercise the right of withdrawal by providing a notification of withdrawal to be sent by registered letter with return receipt to: Customer Service - LE MANZANE, S. Pietro di Feletto (TV) - Via Maset, 47/B, or by sending a certified email (via the Customer's certified email address) to email@example.com.
To facilitate the Customer, LE MANZANE provides the following form which can be used for the notification of withdrawal.
[Customer Service - LE MANZANE SRL, S. Pietro di Feletto (TV) - Via Maset, 47/B, or via the Customer's certified email address to firstname.lastname@example.org. The undersigned [first and last name], resident in [address], hereby notifies the withdrawal from the sales contract of the following products ... [product code] referred to in order No. ... dated ..., which had been received on ... . Date and Signature.]
As a result of exercising the right of withdrawal, the sales contract is terminated.
The Customer, at his own care and expense, shall then return the product to LE MANZANE, at the headquarters in S. Pietro di Feletto (TV) - Via Maset, 47/B, within fourteen days from the date of notification of withdrawal. The product is considered officially returned when it is delivered to the post office or to the designated carrier.
11.3 The product must be returned intact, in its original packaging and still provided with the product tag with the disposable seal. Failing that, the return of the product shall not be accepted and the withdrawal shall have no effect.
11.4 LE MANZANE shall refund the Customer for the amount paid to purchase the product, including the shipping charges. The amount shall be refunded using the same payment method originally chosen by the Customer for the transaction, unless otherwise requested by the Customer and provided that the latter does not have to incur any expenses as a consequence of the refund.
If the consignee of the products indicated in the Order Form is not the same person who made the payment of the amounts due for the purchase, the refund of the amounts resulting from the withdrawal shall be made by the Seller to the person who made the payment.
LE MANZANE, pursuant to and for the purposes of Art. 56 of the Consumer Code, reserves the right to withhold the refund until the product has been delivered or until the Customer has proven that he/she has actually returned it, depending on which situation occurs first.
11.5 The right of withdrawal does not apply to customized products, nor to sealed products that have been unsealed/opened after delivery (as they are not suitable for return for hygienic reasons), nor to damaged products;
12.1 As required by law, LE MANZANE also grants the Professional Customer the warranty of conformity, applied to Consumer Customers according to the Consumer Code in Art. 129 and following.
12.2 If, upon delivery, the product does not correspond to its description originally published on the website and this lack of conformity occurs within two years of delivery, and in any case no later than the deadline within which the consumption of the product is recommended, The Customer is therefore entitled to request its replacement – considering the nature of the product – free of charge.
If he deems it appropriate, the Customer can also request an adequate price reduction or even the termination of the contract if one of the following circumstances occurs: a) the replacement is impossible or excessively expensive; b) the seller has not, as requested, replaced the product within an adequate period; c) the replacement has caused considerable inconvenience to the Customer.
12.3 The Customer shall report the alleged lack of conformity within two months from the date on which the defect was detected, by sending a registered letter with return receipt to: Customer Service - LE MANZANE SS, headquarters in S. Pietro di Feletto (TV) - Via Maset, 47/B or by emailing (from the Customer's certified email address) to email@example.com.
If LE MANZANE acknowledges the existence of the lack of conformity or has concealed it, the report is not necessary. Unless proven otherwise, it is assumed that a lack of conformity that occurs within six months of delivery of the product already existed at the time of delivery, unless this possibility is deemed incompatible with the nature of the product or with the nature of the lack of conformity.
Following the notification of a lack of conformity, LE MANZANE shall propose to the Customer another available remedy, depending on one of the following cases: a) if the Customer has already requested a specific remedy, LE MANZANE shall necessarily implement it, unless the Customer accepts an alternative remedy proposed by the company; b) if the Customer has not already requested a specific remedy, the Customer may accept the company's proposal or reject it and choose another remedy. It should be noted that a minor lack of conformity, which would make it infeasible or excessively expensive to implement the remedies for repair or replacement, does not give the right to terminate the contract.
If a product is replaced, the terms of the warranty relating to the replaced product are the same as the original product. Therefore, the two-year duration of the Warranty shall in any case start from the delivery of the original product.
In any case, the Customer may report any defects (not fraudulently concealed by the seller) in the product within 26 months of delivery of the same. The parties in this contract must agree that the Customer shall always have the right to assert the warranty, provided that the lack of conformity has been reported within two months of discovery and within 26 months of delivery of the product, as described above.
In case of termination of the contract, LE MANZANE shall refund the Customer the price of the product as well as the shipping charges. In the event of a price reduction, LE MANZANE shall refund the reduced amount as per agreement with the Customer.
In any case, the refund shall be notified to the Customer by email and shall be made using the same payment method originally chosen by the Customer for the purchase. The Customer shall contact the Customer Service to agree on the shipping methods.
12.4 The warranty described in this article does not cover: products modified or altered in any way by the Customer; any defects caused by accidental facts; any defects for which the Customer is responsible – that is, as a result of improper use of the product, not in accordance with its intended use and/or in accordance with what is indicated in the product sheet.
By way of example, the safeguard and warranty are null if the Customer stores the products improperly, at an unsuitable temperature or humidity percentage or with exposure to direct sunlight or other unsuitable light sources.
12.5 The Customer can also benefit from further modes of safeguard and warranty, as provided for by the current legislation, in particular by the civil code on the subject of purchase contracts.
13.1 Pursuant to the Consumer Code, Art. 114 and following, the Manufacturer is liable to the consumer Customer for any damage caused by the defectiveness of the products.
For the purposes of these GCS, the term "Manufacturer" refers either to the manufacturer of the finished product (or one of its components) or to the producer of the raw material, pursuant to the Consumer Code, Art. 115.
It should be noted that the Manufacturer (or, if not present, whoever has supplied the product to LE MANZANE) is indicated by LE MANZANE in the technical specifications of the product. If this indication is not present, the consumer Customer shall contact the Customer Service.
Pursuant to Art. 117 of the Consumer Code, a product is deemed "defective" when it does not guarantee the safety of use legitimately demanded by the Customer (considering all the usual circumstances of use), nor does it guarantee the safety of use usually featured in other pieces of the same series. However, a product cannot be deemed "defective" simply because a more refined/improved product has been released on the market at any time.
13.2 The damaged party must prove the defect, the damage and the causal correlation between defect and damage.
The right to compensation has a duration of three years from the day on which the damaged party detected (or should have detected) the damage, the defect and the person proven responsible. The right to compensation expires after ten years from the day on which the Manufacturer (or the importer in the EU) has released on the market the defective product. It should be noted that the provisions of this article do not exclude or limit the effect of other laws that attribute rights to the damaged party.
14.1 In using the website, the User undertakes to behave in compliance with the law as well as with the provisions of these GCS.
14.2 By way of example, the User undertakes: to use the website exclusively for the purpose of placing legally valid orders; not to place false/fraudulent orders (if LE MANZANE has plausible reasons to believe that an order is false/fraudulent, it shall be entitled to cancel it and to inform the Competent Authorities); to provide an email address, a postal address and/or other contact details in a truthful and correct way as well as to authorize LE MANZANE to use such personal information for the sole purpose of executing the contract (please refer to the Privacy & Cookie policies for all the relevant information).
If the Customer fails to provide all the information requested by LE MANZANE, the purchase contract shall not be finalized.
The following is also not allowed: to duplicate or copy, distribute, allow public access through any method of issue, change or modify the contents, unless the User is expressly authorized to do so by the owner of the rights in question, or unless the User’s actions are legally permitted; to delete, elude or manipulate the "copyrights" and other significant information pertaining to the owner’s rights contained in the website, as well as the technical protection devices or any information systems used to host the web pages; to post messages that lack any direct correlation with LE MANZANE’s business area and/or messages that may be deemed illegal, illicit, defamatory (or that may in any case infringe the rights of third parties or damage any IT systems) on the web pages made available to users.
14.3 This contract provides that the User shall release LE MANZANE (or whoever acts on its behalf) from any prejudicial consequences that may ultimately derive from damages caused to third parties or other Users, with regard to the contents uploaded online, the violation of the law or the infringement of these contractual provisions.
14.4 To guarantee its Users high performance of the website, LE MANZANE reserves the right to interrupt the Service to carry out maintenance or update the system. Users will be constantly updated on such occurrences through the website itself.
15.1 Except in cases of willful misconduct or gross negligence, the parties shall acknowledge that LE MANZANE is not responsible for any financial and non-financial loss/damage – both of a contractual and extra-contractual nature – that the Users of the website (or third parties) could suffer as a direct or indirect consequence of the activity carried out by LE MANZANE as discussed in these GCS.
The parties shall acknowledge that LE MANZANE is not responsible for any direct/indirect, financial/non-financial loss/damage caused by misuse or improper use of the products sold or by inefficiencies or malfunctions relating to the use of the internet.
Should any liability of LE MANZANE be proven for willful misconduct and gross negligence, the liability of LE MANZANE – except as provided for by mandatory regulations – shall be limited exclusively to the purchase price of the Product in question.
15.2 The parties shall acknowledge that if any of the obligations described in this Contract is breached or delayed due to Force Majeure, LE MANZANE shall not be held responsible.
“Force Majeure” means any act, event, non-occurrence, omission or accident beyond any reasonable control, including (but not limited to) the following circumstances: strikes, lockouts or other trade-union protests; riots, invasions, uprisings, terrorist attacks and threats of terrorist attacks, wars (declared or not) and threats of wars; fires, explosions, storms, floods, earthquakes, landslides, epidemics or other natural disasters; impossibility to use railways, to ship (by sea and air), to use motor transport or other means of public or private transport; impossibility to use public or private telecommunications networks; acts, decrees, laws, regulations or mandatory restrictions.
For the full duration of the Force Majeure, the obligations established by this Contract shall cease to be effective. The deadline set for the execution shall therefore be extended for a time equal to the duration of the Force Majeure. LE MANZANE shall notify the Customer of this occurrence via email as soon as possible, no later than five (5) working days from the onset of the Force Majeure. Even in the event of Force Majeure, LE MANZANE shall take the initiative to find a solution to comply with the contractual obligations. If the Force Majeure has a duration of more than one (1) month, the purchase order shall be canceled and the sales contract terminated, with the consequent obligation of restitution.
15.3 The parties acknowledge that LE MANZANE shall not be held responsible for any inconvenience caused by the use of the website and its associated technologies, as such occurrences do not depend on the company’s will.
Users shall be held fully responsible for their own browsing of the website.
The parties acknowledge that LE MANZANE shall not be held responsible for failures, errors or computer viruses that could affect the accessibility to the website, nor for any malfunctions that may occur in a User's computer following access to the website.
Consequently, LE MANZANE shall not be required to repair or pay compensation for direct or indirect damages caused (for example) by the use of / access to the website or by downloading any website content (images, texts, video files).
15.4 The parties acknowledge that LE MANZANE shall not be held responsible for any improper use of the website content, this being the sole responsibility of the Users who access and use the website.
16.1 LE MANZANE declares that the website and the content published on it (including, for example, logos, brands, distinctive signs, texts, works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, menus, web pages, graphics, colors, schematic drawings, tools, fonts and website design, diagrams, layouts, methods, processes, functions and software) are protected by copyright and any other intellectual property right. Any kind of duplication, communication, distribution, publication, alteration or transformation, exploitation in any form and for any purpose is therefore prohibited.
LE MANZANE reserves the right to act legally in defense of these issues.
16.2 LE MANZANE assumes no responsibility related to the brands and other distinctive signs that appear on the products available for sale on the website. In respect of these brands/signs, the Customer does not acquire any rights resulting from the conclusion of the Contract;
17.1 The Customer can make purchases on the website without being registered.
17.2 Registration on the website is free and does not involve any commitment.
To register, the Customer shall fill in the designated registration form.
17.3 The Registration Credentials shall be used exclusively by the Customer and shall not be transferred to other Users. The Customer shall promptly notify LE MANZANE if he/she suspects an improper use of the Registration Credentials. The Credentials can be changed by the User at any time by logging into his/her personal account.
The Customer hereby undertakes to exclude LE MANZANE from any obligation of compensation or from possible sanctions deriving from (or in any way connected to) the violation by the Customer of the rules on registration on the website. The Customer is solely responsible for accessing the website through the Registration Credentials and is personally liable for any damage or prejudice caused to LE MANZANE or to third parties as a result of improper use, loss or misappropriation by third parties (which occurs when the information secrecy is poorly managed) of his/her Registration Credentials. All the operations carried out through the Registration Credentials shall be considered carried out by the Customer to whom these Credentials refer.
17.4 The Customer shall be entitled to cancel his/her registration on the website at any time by sending an email to firstname.lastname@example.org;
17.5 LE MANZANE reserves the right to suspend or cancel the Customer's account at any time and without notice in the following cases: if LE MANZANE believes that the User has violated these GCS or the law or regulations in force; if LE MANZANE believes that access or use of the website could cause damage to the company itself, to other Users or to third parties; in case of investigations carried out following legal actions or decisions of the public authority; if LE MANZANE believes, at its discretion and for any reason, that the account is inappropriate, offensive or in violation of this Contract.
LE MANZANE is the Controller of personal data, with reference to: the data collected at the time of registration on the website; the data collected at the time of purchase by the Customer (for the purpose of executing the contract); the data collected to provide consent (if any) to receive commercial information.
For the data relating to the payment procedure, please refer to the bank through which the transaction takes place.
Before submitting the order, the Customer shall read the information on the processing of personal data referred to in Art. 13 of the European Regulation no. 2016/679, which can also be downloaded from the Privacy and Cookie sections.
In particular, the Customer has the rights referred to in Art. 13 of the European Regulation n. 2016/679. The Customer is entitled to ask the data Controller, at any time, to access his/her Personal Data, to correct or delete it or to oppose its processing. The Customer is also entitled to request the limitation of processing in the cases provided for by Art. 18 of the Regulation, as well as to request a copy of his/her Personal Data in a structured format, which must be a commonly used format, readable by an automatic device, as required by Art. 20 of the Regulation.
The data Controller shall promptly provide appropriate feedback, no later than one month. In more complex cases, feedback can be provided within three months (pursuant to the Regulations in force). In any case, within one month of the User's request, the Controller shall inform the User also to communicate the refusal (in the cases specifically provided for by the Regulations in force).
It should also be noted that, pursuant to Art. 77 of EU Reg. 679/2016, if the User deem his/her rights violated, he/she can contact the Guarantor for the protection of personal data as well as the ordinary judicial authority.
18.2 In using the website, the Customer authorizes LE MANZANE to process the information and personal data provided and declares that such information and/or data are accurate and truthful.
The Customer shall provide his/her express consent to receive any commercial information and also his/her authorization to process and submit the data provided. This content can be found in the online registration form as well as in the Section...
18.3 The data Controller is LE MANZANE SRL, with registered office in S. Pietro di Feletto (TV) - Via Maset, 47/B, email address email@example.com.
LE MANZANE shall protect the privacy of its Customers and ensure that data processing complies with the provisions of the privacy legislation in force. For all information on the subject, please refer to the Privacy Section.
18.4 Customers shall be entitled to withdraw consent to the processing of personal data at any time; for this purpose, they shall email a written request to firstname.lastname@example.org.
Customers shall be entitled to access their personal data through their account (if registered on the website) or alternatively by emailing a written request to email@example.com.
LE MANZANE informs its Customers that each validation click on the website shall have the same effect as a handwritten signature.
For any communications, complaints, reports and requests for information from Customers, LE MANZANE provides the following contact details. Email address: firstname.lastname@example.org. Mail address: Customer Service - LE MANZANE SRL, S. Pietro di Feletto (TV) - Via Maset, 47/B. Phone number +39.351.839.1298, from Monday to Friday on weekdays, from 9 am to 5 pm.
LE MANZANE informs the Consumer Customer that a European platform – the ODR Platform – is available to resolve Consumer disputes online at the following address:
Through the ODR Platform, the Consumer Customer can find a list of ADR bodies with links to their respective websites and start an online resolution procedure for a dispute in which the Customer is involved.
Should any (one or more) provision of these General Conditions be declared invalid and/or ineffective, the remaining provisions shall retain all their validity and effect.
Any dispute arising from the application of these Conditions or from the Contract itself shall be subject to the Italian jurisdiction.
The Italian law is applied to the relations between LE MANZANE SRL and its Customers, as Italy is the country where this Contract is being finalized.
These GCS are in particular ruled by the Consumer Code, by the provisions on electronic commerce (such as the Legislative Decree no. 70/2003 and subsequent amendments) and by the civil code. Pursuant to Art. 60 of the Consumer Code, the discipline described in Part III, Title III, Chapter I of the Consumer Code is expressly referred to in this Contract.
If LE MANZANE and a Consumer Customer intend to apply to a judicial authority, the Competent Court shall be that relating to the place of residence or designated domicile of the Consumer Customer, located in the territory of the Italian country. If LE MANZANE and a Professional Customer intend to apply to a judicial authority, the Competent Court shall be that associated with the registered office of LE MANZANE.
Before submitting the Purchase Order, the Customer shall be asked to confirm that he/she has read and fully accepted these GCS.
Pursuant to (and for the purposes of) Art. 1341 and 1342 of the Italian Civil Code, the Customer shall also be asked for specific approval of the contractual clauses described in the following articles:
1-Purpose of the Contract; 2-Product pricing; 3-Shipping methods and charges; 4-Product customization and promotions; 5-Purchase order; 6-Payment methods; 7-Finalization of the sales Contract; 8-Invoicing; 9-Delivery by carrier; 10-Collecting the products at LE MANZANE’s headquarters / Visiting the winery; 11-Right of withdrawal; 12-Legal warranty of conformity; 13-Liability of the Manufacturer for damage caused by the defectiveness of the products, benefiting the Consumer Customer; 14-Use of the website; 15-Limitations and exclusions of liability for LE MANZANE; 16-Copyright, intellectual and industrial property rights; 17-Registration on the website; 18-Personal data protection; 19-Effect of validation clicks; 20-Customer Service; 21-European platform for Customer disputes; 22-Invaliditation or partial ineffectiveness of these GCS; 23-Jurisdiction and applicable law; 24-Competent court